Wednesday, September 13, 2006
Michael Dell said that he deserved a share of the blame for recent problems at Dell and reaffirmed his support for his chief executive, Kevin Rollins.
Dell and Rollins both spoke Tuesday in Manhattan while promoting a business plan for the company called Dell 2.0, which focuses on enhanced customer service. In addition to discussing the plan, much of which had already been announced, Rollins said that "every element" of the company's business model in the United States and Europe was under review.
"Although we're very proud of what we've accomplished, we're not satisfied," Rollins said. "The world is changing, and so is Dell."
"I believe that Kevin Rollins is an outstanding executive," Dell said. "I think characterizations of the company's challenges being only of Kevin's doing are inaccurate. Kevin and I run the business together. So if you want to blame someone, you can blame me, too."
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